Terms and Condition of Sale (For Online Orders)
The items in our Online Store are almost always in stock. If the item is in stock we should be able to ship it out within one business day of confirmation of the order. If an item is out of stock, we will notify you with an estimated shipping date. Upon your approval of the estimated shipping date we will then proceed with your order.
Minimum and Maximum Purchase
You must order at least $25.00 worth of merchandise to place an order. The maximum worth of merchandise that you can purchase online is limited to $2,500.00 for security purposes.
All prices are in Canadian Dollars and all payments will be collected in Canadian Dollars.
Taxes will automatically be charged on your order and will be based on your “Ship To” address.
Generally, online orders can be shipped to Canadian destinations only; for US and/or International orders, please contact us to make shipping arrangements. For every order, shipping rates will be calculated and shown before payment.
We accept all major credit cards (Visa, MasterCard and American Express) through PayPal. You do not need to have an account with PayPal to be able to pay by your credit card through PayPal. Your credit card will be charged at the time you place your order.
Rova does not collect your credit card information to process your order if paying by PayPal. Your credit card payment processing will be handled on PayPal secure servers. If you already have a PayPal account or want to sign up for a PayPal account, then you need to enter your credit card information only once—as opposed to every order. If you do not have a PayPal account and do not want to sign up for a PayPal account, then you need to enter your credit card information for every order.
Orders with different “Bill To” and “Ship To” addresses, and orders with more than $1000 worth of merchandise, need to be verified by phone. Our customer service representatives will attempt to reach you at the phone number that you provide for your account. If order verification fails for any reason, your order will not be processed.
To track your order you need to log-in into your account to overview the status of your order.
Most orders ship within 24 hours. Orders placed during the weekend cannot be shipped until the next business day. Once shipped, it usually takes 5 to 10 business days for the delivery.
Return and Refund Policy
Before returning a product you must first obtain a Return Material Authorization (“RMA”) by contacting us or by submitting your RMA request through our website. Refunds may be requested only if within 30 days of the invoice date and must have an RMA approval. We cannot be responsible for packages lost during return. Therefore, we highly recommend that your return be sent as an insured package and by a method that uses a tracking number. The credit for your return will be processed through the same method you paid for your order.
Every third party product you buy through Rova is backed by the product manufacturer’s warranty. Rova will also provide a 30 day limited warranty against defects by refund or replacement upon approval of your RMA request.
Terms and Conditions of Sale (Manufactured Products)
This constitutes the standard terms and conditions by which Rova Products Canada Inc. (“SELLER”) sells the products and services referred to in this
document to its clients (“BUYER”). No amendments or additions shall be binding on SELLER unless agreed to in writing by an authorized representative of SELLER.
The terms and conditions set forth below shall constitute the sole, complete and exclusive agreement between SELLER and BUYER and shall not be modified or waived except by written agreement by an authorized representative of the SELLER. All other terms, conditions, warranties, acceptances or other communications between SELLER and BUYER are considered null and void to the extent they conflict with the terms and conditions set forth herein.
Unless otherwise specified by SELLER, all items are delivered F.O.B. SELLER’s plant at Brampton, Ontario, Canada.
The sale price is based on the specifications provided by the BUYER to SELLER and as per the Quotation provided from time to time by the SELLER.
The price also includes charges for manufacturing, packaging and any other directly attributed costs. The sales price does not include any provincial, state or federal taxes applicable to this sales transaction. Unless otherwise specified in writing, the sale price also excludes any insurance, transportation, courier service, or mailing charges for the listed items. Taxes will be charged in accordance with applicable Provincial or Federal laws in effect at the time of sale.
Terms of Payment
Unless otherwise specified, payment of all invoices is due in full within 30 days of the date of Invoice. SELLER reserves the right to hold shipments if BUYER’s account is overdue.
SELLER is not liable for loss from causes beyond its reasonable control. This includes actions by any provincial, federal, state or local government or any department or agency thereof; acts of God, natural disasters, fires, strikes, lockouts, embargoes, wars, riots, equipment failure, shortages in materials, transportation, utilities and other vital supplies. In the event of a delay due to these reasons, the date of delivery may be extended by a similar amount of time that is reasonable in order to compensate for the delay.
SELLER warrants to the original BUYER only that all items delivered hereunder shall conform to the BUYER’s specifications as provided for the products supplied and shall be free from defects in material and workmanship in normal use and service for a period of one (1) year from the date of shipment. If within 15 days after receipt of any item by BUYER, a defect resulting in nonconformity according to the foregoing is discovered by BUYER, BUYER shall promptly notify SELLER of the non-conformance and upon authorization return the item(s) to SELLER at its warehouse in Brampton, Ontario. At SELLER’s discretion, SELLER may then either ship to BUYER a conforming item or repair the returned item. All risk of loss and damage to any item returned to SELLER shall remain with BUYER until receipt of the item by SELLER.THE WARRANTIES SET FORTH HEREIN SHALL BE THE EXCLUSIVE WARRANTIES BY SELLER AND EXCLUDE ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESSED OR IMPLIED. ALL OTHER WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE ARE HEREBY DISCLAIMED. FURTHER, BUYER WAIVES ALL RIGHTS, CLAIMS, OR CAUSES OF ACTION IN RELATION TO THE SALE OF ANY ITEM(S) PURCHASED.
THE BUYERS’ REMEDY IS LIMITED TO REPLACEMENT, CORRECTION OF DEFECTS. THE SELLER SHALL HAVE NO FURTHER OBLIGATIONS WITH RESPECT TO DEFECTS OR NON-CONFORMANCE OF LISTED ITEMS, EXCEPT THOSES OBLIGATIONS LISTED ABOVE.
Limitation of Liability
IN NO EVENT SHALL SELLER BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (WHETHER ARISING IN WARRANTY, CONTRACT, NEGLIGENCE, STRICT LIABILITY, ABSOLUTE LIABILITY, ACTUAL OR IMPUTED TORT, PATENT INFRINGEMENT OR OTHERWISE) including, but not limited to, loss of profits or revenue, loss of use of the item(s) delivered, cost of capital, or claims of customers of the BUYER for such other damages, whether on account of any nonconformance or defect in any items furnished hereunder or delays in delivery thereof or services performed thereon or any other nonconformance by SELLER. SELLER’s liability on any claim, whether in contract, negligence, actual or imputed, strict liability, absolute liability, tort or otherwise for any loss or damage arising out of, connected with, or resulting from this or any future purchase or the performance or breach thereof, or from the design, manufacture, sale, delivery, resale, repair, replacement, installation, inspection, operation or use of any items covered by or furnished by SELLER shall in no case exceed the purchase price for the item or part thereof which gives rise to the claim.
Cancellation or Change
Cancellation or change of the order may only be by mutual written agreement, signed by an authorized representative of SELLER and upon payment by BUYER for reasonable cancellation charges. Cancellation charges include, but are not limited to, administrative costs, costs of labor expended and material procured with the purchase.
If any provision herein or portion thereof shall for any reason be held invalid or unenforceable, such invalidity or unenforceability shall not affect any other provision or portion thereof. These terms and conditions shall be construed as if such invalid or unenforceable provision or portion thereof had never been contained herein. Section headings here are for convenience of reference only and shall not affect the construction or interpretation of these terms and conditions.
Waiver by SELLER or BUYER of breach of any of the provisions herein shall not be construed as a waiver of any other breach of any other provision contained herein.
The construction and performance of this contract shall be governed and interpreted by the Laws of the Province of Ontario and any and all disputes arising hereunder shall be brought to the attention of the CEO of Rova in Brampton, Ontario.