Frequently Asked Questions

Frequently Asked Questions

Do you have a quality assurance program?

Yes, our organization is ISO 9001:2015 approved.

What warranties do your products carry?

We guarantee that our products are free from defects, and we will rework or replace (at our option) any product that does not meet our customer’s specifications.

Is there an order minimum?

There is a $60.00 minimum for cable assembly orders.

What is your average turnaround time?

If the parts are in stock and depending on the complexity, we can usually ship within 1 week.

Do you sell other products besides wire harnesses and cable assemblies?

We provide custom cable assembly solutions, wire harnesses, wire assemblies, fiber optics, overmolding and engineering services

Where do you ship your material from?

We ship from our warehouse located in Brampton, Ontario, Canada.

Do you drop ship?

We offer all types of warehousing and fulfillment services including drop shipping, cross docking, kitting and FOB offshore.

How long does it take to get a quote back?

Most quotes are returned within 1 business day.

Do you customize packaging?

We have no problem meeting most specifications; just check with your sales representative first.

Frequently Asked Questions

Do you ship outside of Canada?

Online orders can be shipped anywhere in Canada. For all foreign orders (including the US) please contact us for alternative arrangements.

If my telephone has an amplified headset port, can I still use an amplifier?

Yes. Even if your telephone has an amplified headset port you can still use an amplifier. In fact, using an amplifier with your phone allows you to fine tune both how you hear others as well as the how others hear you. In addition, some amplifiers offer advanced features such as noise filtering, acoustic protection from loud bursts, additional outputs to recording devices, online indicators, and much more. For help in choosing an amplifier that is right for you, feel free to contact one of our qualified sales representatives.

Do any of your wireless headsets support putting callers on hold, transferring, and paging while away from your desk?

Most wireless and Bluetooth headsets available right now are only able to pick up and end a call. Unfortunately, there aren’t any wireless or Bluetooth headsets capable of putting calls on hold, transferring, paging, etc. You still need your desk set to do all those things. Wireless headsets were really designed for people who need to be mobile while still on the phone, as opposed to those who mostly do transfers, paging, etc. If you have any more questions about wireless headsets, please feel free to call a sales representative.

Why doesn’t my headset work?

If the headset was working correctly before, check these tips first:

  • If the headset has a mute switch, make sure it is not activated;
  • If you have an amplifier, make sure the batteries are not dead;
  •  If you use a voice tube, try to remove it and see whether that makes a difference, since dirty voice tubes may result in poor transmission levels.
  •  If the headset has never worked, check this tips first: Double check the instruction manuals that came with your headset and/or amplifier for connections and compatibility.

Why do I have to lift the receiver and hang it up to end calls?

You may have to program the phone for on-hook dialing.

Why doesn’t my conference unit work?

Certain models of conference units require either an analog line, a digital to analog adapter, or to be hooked up to a digital phone. Analog units have keypads and will not work correctly plugged into a phone system without a ‘digital to analog converter’. Digital units need to be connected to digital phones. Refer to your instruction manual for more information, or call us for assistance.