Q. Do you have a quality assurance program?
A. Yes, our organization is ISO 9001:2008 approved.
Q. What warranties does your product carry?
A. We guarantee that our products are free from defects, and will rework or replace (at our option) any product back that does not meet the customer’s specifications.
Q. Is there an order minimum?
A. There is a $60.00 minimum for cable assembly orders.
Q. What is your average turnaround time?
A. If the parts are in stock and depending on the complexity, we can usually ship in 1 week.
Q. Do you sell other products besides wire harnesses and cable assemblies?
A. Wire harnesses and cable assemblies are our forte, however, we also sell headsets, handset, interconnect wiring solutions, batteries and phones.
Q. Where do you ship your material from?
A. We ship from our warehouses located in Brampton, Ontario, Canada.
Q. Do you drop ship?
A. Of course, we can.
Q. Do you make custom cables?
A. It’s our specialty. We can help design a cable to meet any need. We have fast turnaround and low minimums as well.
Q. How long does it take to get a quote back?
A. Most quotes are returned within 48 hours.
Q. Do you custom package?
A. We have no problem meeting most specifications. Just check with your sales representative first.
Q. Do you do Just-In-Time shipping?
A. We work closely with a number of companies. Our Partnership program also can include local stocking of custom assemblies giving us the ability to supply on time.
Q. Can you do special put ups?
A. Just tell us what you want.
Q. Do you ship outside of Canada?
A. Online orders can be shipped anywhere in Canada. For all foreign orders (including the US) please contact us.
Q. Do I need an amplifier to use a headset with my phone?
A. That depends on whether your telephone has internal amplification circuitry. Some telephones offer an amplified headset port, whereas other phones simply provide a headset port that is unamplified. It really all depends on the make/model of your phone, your phone system, and your specific needs. Please feel free to call us if you have any compatibility questions.
Q. If my telephone has an amplified headset port, can I still use an amplifier?
A. Yes. Even if your telephone has an amplified headset port you can still use an amplifier. In fact, using an amplifier with your phone allows you to fine tune both how you hear others as well as the how others hear you. In addition, some amplifiers offer advanced features such as noise filtering, acoustic protection from loud bursts, additional outputs to recording devices, online indicators, and much more. For help in choosing an amplifier that is right for you, feel free to contact one of our qualified sales representatives!
Q. Do any of your wireless headsets support putting callers on hold, transferring, and paging while away from your desk?
A. Most wireless and bluetooth headsets available right now are only able to pick up and end a call. Unfortunately, there aren’t any wireless or Bluetooth headsets capable of putting calls on hold, transferring, paging, etc. You still need your desk set to do all those things. Wireless headsets were really designed for people who need to be mobile while still on the phone, not really for extended use away from your phone when you have to do a lot of transfers, paging, etc. If you have any more questions about wireless headsets, please feel free to call a sales representative.
Q. Why doesn’t my headset work?
A. If the headset was working correctly before, check these tips first. If the headset has a mute switch, make sure it is not activated. If you have an amplifier, make sure the batteries are not dead. If you use a voice tube, try to remove it and see whether that makes a difference as dirty voice tubes may result in poor transmit levels. If the headset has never worked, check these tips first. Double check the instruction manuals that came with your headset and/or amplifier. Connections may not be correct, or compatibility settings might have to be adjusted for your particular phone system or telephone model.
Q. Why do I have to lift the receiver and hang it up to end calls?
You may have to have the phone programmed for on hook dialing.
Q. Why doesn’t my conference unit work?
Certain models of conference unit require either an analog line, a digital to analog adapter, or to be hooked up to a digital phone. Analog units have keypads and will not work correctly plugged into a phone system without a digital to analog converter. Digital units need to be connected to digital phones. Refer to your instruction manual for more information, or call us for assistance.